Autonomous case handling
Triages incoming tickets, drafts responses, updates records and escalates only what genuinely needs a human.
We'll name the languages and databases we build on, plug into systems you already run, and — when a client needs a model that isn't a wrapper around someone else's API — train one of our own.
We pick the stack to match your existing environment and hiring pool, not the other way around. Every layer below is in active use across our deployments.
Node.js, .NET, PHP and Python — chosen per project based on your team's existing skills and the performance profile of the module being built.
Next.js and React for agent-facing dashboards and customer portals that need to stay fast under real call-floor load.
Microsoft SQL Server, MySQL, PostgreSQL, Oracle and MariaDB. We match the engine to the deployment — enterprise, open-source or already-standardized — rather than forcing one default.
WebRTC and SIP for softphone and telephony connectivity, built to sit in front of whichever PBX or carrier you're already using.
Python-based model pipelines, vector search for knowledge retrieval, and message-queue architecture for real-time agentic workflows.
Across the Vertox suite, our AI layer is built to act, not just respond — reading a case, deciding what needs to happen, and doing it inside the same system your team already works in.
Triages incoming tickets, drafts responses, updates records and escalates only what genuinely needs a human.
Processes leave requests, flags scheduling conflicts and updates records without a supervisor opening a form.
Flags a struggling call in progress and surfaces the right script or answer to the agent before the customer notices.
Voice is still central, but most of your customers are messaging you first. We build the automation layer for the channels they're already using.
Automated, on-brand conversations on WhatsApp Business API — order updates, support triage and handoff to a live agent when needed.
Inbox triage, auto-drafted replies and follow-up sequences that keep a case moving without an agent typing the first response.
Every channel — call, WhatsApp, email, web chat — lands in the same Vertox CRM timeline, so no agent starts a conversation blind.
Not every engagement starts from zero. A growing part of our work is embedding GAIS technology into platforms our clients have already built or already bought.
We connect Vertox modules — or build new ones — directly into an existing CRM, telephony platform or internal tool, under your brand, so the end user never sees a seam.
When an off-the-shelf API isn't enough — for data privacy, cost at scale, or a use case general models don't handle well — we train and deploy a model built specifically for your data and workflow.
Every Vertox module exposes a documented API, so your existing tools can read from and write to it without waiting on us for every change.
Most vendors sell you a license and leave. We stay close to the code, so when your stack needs to change, we're the ones who change it.
— GAIS EngineeringWe'll tell you honestly what integrates cleanly and what doesn't.