IVR & ACD
Multi-level IVR trees, skills-based routing and queue management tuned to your call patterns.
We don't resell licenses. Every module below is engineered by GAIS and integrated to work with the rest of your operation from day one.
Inbound, outbound or blended — we design the full stack around the telephony system you already have, or stand up a cloud contact center (CCaaS) from scratch.
Multi-level IVR trees, skills-based routing and queue management tuned to your call patterns.
Predictive, power and preview dialing with compliance controls and AI-assisted pacing built in.
A fully hosted setup for teams that want to scale seats up or down without touching hardware.
We design the call flow before we write a line of code, so routing logic is something your team can review, not a black box.
Branded welcome, language selection where needed.
Account status, order tracking or balance, handled without an agent.
Skills-based routing to the right queue, using CRM context.
Position updates, callback offers, overflow rules under load.
Full case history arrives in Vertox CRM before the agent picks up.
Every step above is configurable — hold-time thresholds, callback rules and overflow routing are set per campaign, not hard-coded once and left alone.
These four are modules inside a single product — Vertox — not four tools we've wired together. An agent's schedule, HR record, performance and customer history live in one database, under one login.
Contact history, tickets and pipelines in one interface, with an agentic AI layer that can triage and update cases on its own.
Employee records, payroll inputs, leave and onboarding — connected to the same workforce data EMS and AMS already use.
Scheduling, shift planning and operational reporting across departments and sites.
Real-time agent monitoring, adherence tracking, QA scoring and workforce engagement, floor-wide.
These are the requests we're hearing most from enterprises right now — and the areas we're actively expanding into ahead of demand.
Encrypted call recordings, role-based access and audit-ready logging, designed in from the start rather than added on request.
Robotic process automation for back-office work, plus low-code connectors into the tools your other departments already run.
Volume forecasting and staffing recommendations generated ahead of demand spikes, not after them.
Our AI work sits close to the telephony and messaging layer — trained on your call flows and conversation history, and able to act, not just answer.
Natural-language voice handling that can resolve routine calls or route complex ones with full context.
Automated, on-brand conversations across WhatsApp Business and email, handed off to a live agent the moment it matters.
Automated call scoring and sentiment analysis across every interaction, not a small sample.
When a requirement doesn't fit an existing module, we build it from scratch on whichever stack suits your infrastructure — integrated with your existing databases, including MS SQL Server, MySQL, PostgreSQL, Oracle and MariaDB.
A WebRTC softphone that runs in any browser, on desktop or mobile, with no local installation — built to connect to the telephony backend and dialer you're already using.
Send us your current setup and we'll scope it in a call.