Vertox, and the products built to run alongside it.

Vertox is our all-in-one platform. Everything else in the GAIS family — PulseDial, AeroLine, OmniDesk and NexaAI — is a standalone product that plugs straight into it, or runs on its own.

FLAGSHIP PLATFORM

Vertox — one login, four departments, zero syncing.

Vertox is GAIS's all-in-one enterprise platform. It combines CRM, HRMS, EMS and AMS into a single product with one database, one user directory and one set of permissions — instead of four separate tools that need to be stitched together after the fact. Every module below ships as part of Vertox, or can be licensed on its own if that's all you need to start with.

VERTOX · MODULECRM
  • Unified customer profiles and full interaction history across calls, WhatsApp and email
  • Ticketing, case routing, SLA tracking and pipeline management
  • NexaAI layer built in — triages, drafts and updates cases automatically
  • Shares one customer record with every other Vertox module, no export/import needed
Node.js / .NET · MSSQL / MySQL
VERTOX · MODULEHRMS
  • Employee records, onboarding, contracts and document management
  • Payroll inputs, leave requests and attendance tracking in one workflow
  • Agentic approvals — routes requests and flags policy exceptions automatically
  • Every hire and role change reflects instantly in EMS scheduling and AMS access
Python / .NET · PostgreSQL / MSSQL
VERTOX · MODULEEMS
  • Enterprise scheduling, shift planning and forecasting across departments, not just the call floor
  • Cross-department operational reporting and capacity planning
  • Attendance, leave and workforce records shared live with HRMS
  • Role-based access for supervisors, team leads and admins
.NET / PHP · MSSQL / Oracle
VERTOX · MODULEAMS
  • Real-time agent status, floor monitoring and idle/break tracking
  • Adherence tracking measured directly against the EMS schedule
  • Call quality scoring and QA workflows, with AI-assisted coaching flags from NexaAI
  • Performance dashboards by agent, team, campaign and site
Node.js · MySQL / MariaDB
THE GAIS PRODUCT FAMILY

Each one stands alone. Together, they plug straight into Vertox.

These aren't Vertox modules — they're independent products with their own names, their own codebases and their own customers who use them without ever touching Vertox. When a client does run Vertox alongside them, the integration is native.

STANDALONE PRODUCTPulseDial
  • Predictive, power and preview dialing modes, switchable per campaign
  • Campaign management, list handling and lead prioritisation
  • Compliance pacing, do-not-call lists and call-time restrictions built in
  • Works with any telephony backend GAIS integrates, and drops straight into Vertox CRM when both are deployed
Node.js / PHP · MariaDB
STANDALONE PRODUCTAeroLine
  • WebRTC softphone that runs entirely in the browser — no desktop install
  • Works identically across desktop and mobile
  • Pairs with any telephony solution, GAIS-built or otherwise
  • Click-to-call from Vertox CRM, or run as a standalone phone for any team
WebRTC · Next.js
STANDALONE PRODUCTOmniDesk
  • WhatsApp Business API and email automation in a single shared inbox
  • Automated replies with clean human handoff the moment a query needs a person
  • Every message lands in the same customer timeline as calls, when paired with Vertox CRM
  • Template management and outbound campaign broadcasting, compliant with WhatsApp's business messaging rules
Node.js / Python · MySQL
STANDALONE PRODUCTNexaAI
  • Agentic, natural-language IVR and voice automation for routine calls — understands intent, not just keypresses
  • Sentiment analysis across every recorded call, chat and message
  • Automated QA scoring and coaching flags for team leads
  • Volume forecasting and predictive staffing recommendations
Python · PostgreSQL
DATABASE & INFRASTRUCTURE

Built to run on the database you already operate.

We don't lock deployments to a single engine. Vertox modules are built to work across the major relational databases, so migration isn't the price of adopting them.

ENTERPRISE

Microsoft SQL Server & Oracle

The default for larger enterprise and government deployments we work with.

OPEN SOURCE

MySQL, MariaDB & PostgreSQL

Fast, low-overhead options for growing call center operations and AI workloads.

DEPLOYMENT

Cloud or on-premise

Every Vertox module ships either way — hosted by us or installed inside your own infrastructure.

See the Vertox suite in a live walkthrough.

We'll demo the modules relevant to your operation, not the whole suite.

Request a demo